Question 1

What is battery health for refurbished iPhones?

Accepted Answer

Battery health shows the maximum capacity of the battery compared to when it was new. All Oloop refurbished iPhones have battery health of 85% or higher for Original Battery editions, or 95% or higher for High Capacity editions. Every battery is professionally tested and verified through our TrueCheck™ inspection protocol.

Question 2

Are refurbished iPhones safe to buy in Australia?

Accepted Answer

Yes! All Oloop refurbished iPhones undergo professional TrueCheck™ inspection in WA, WA with 52+ test points including UV screen verification, dust resistance testing, and system stability checks. Every device is backed by our 1-Year Coverage and Jason's personal Founder's Promise. Each phone comes with a permanent TrueReport™ documenting all inspection results. Australia-wide shipping available.

Question 3

Do you offer warranty on refurbished iPhones?

Accepted Answer

Yes, every Oloop refurbished iPhone includes 1-Year Coverage from delivery date. All hardware functions marked 'Passed' in your TrueReport™ are guaranteed to work for 12 months. This covers battery, screen, cameras, buttons, charging ports, and all tested components. Coverage applies Australia-wide.

Question 4

Where is Oloop located and do you ship Australia-wide?

Accepted Answer

Oloop's inspection facility is based in Northam, Western Australia (100km from WA). We offer free Australia-wide shipping with full tracking, signature required, and transit insurance on every order. Delivery takes 2-5 business days to WA metro and 5-7 business days to other Australian cities. Operating hours are Monday to Friday, 9 AM to 5 PM. Contact Jason directly at jason@oloop.com.au or 0420 343 397.

Question 5

What's the difference between Original and High Capacity battery editions?

Accepted Answer

Original Battery Edition features authentic Apple batteries with full iOS diagnostics support and battery health typically 85%+. High Capacity Edition features professionally verified replacement batteries delivering maximum lifespan with health typically 95%+. Both are backed by our TrueCheck™ inspection protocol and 1-Year Coverage. Complete battery details are documented in each phone's permanent TrueReport™.

Question 6

What is TrueReport™ and how does it work?

Accepted Answer

TrueReport™ is Oloop's permanent inspection documentation for every refurbished iPhone. It includes professional results from 52+ test points: UV screen verification, battery health measurement, cosmetic grading, function testing, dust resistance checks, and system stability tests. Each report stays online forever at its permanent link, even after purchase, serving as proof of what you bought.

Question 7

How long does shipping take in Australia?

Accepted Answer

Free Australia-wide shipping is included on every Oloop order. Delivery typically takes 2-5 business days to WA metro areas and 5-7 business days to other Australian cities including Sydney, Melbourne, Brisbane, Adelaide, and regional areas. All shipments include full tracking, signature requirement, and transit insurance.

Question 8

Can I return a refurbished iPhone if I'm not satisfied?

Accepted Answer

Yes, Oloop offers a 30-day satisfaction guarantee for all Australian customers. If your refurbished iPhone doesn't match the TrueReport™ or you're not satisfied with the condition, contact Jason directly at jason@oloop.com.au within 30 days of delivery to arrange a return or exchange. Free return shipping included.

Question 9

What makes Oloop different from other refurbished iPhone sellers?

Accepted Answer

Oloop is the only Australian refurbished iPhone seller that provides UV screen verification, professional TrueCheck™ 52-point inspection, and permanent TrueReport™ documentation for every device. Our 85% minimum battery standard is higher than the industry standard 80%. Every phone is inspected in WA, WA and backed by 1-Year Coverage with Australia-wide shipping.

Transparent & Honest Refurbished iPhones in Australia

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