Oloop 1-Year Coverage

What is Oloop 1-Year Coverage?

Oloop 1-Year Coverage is our commitment to the accuracy of our TrueCheck™ 30+4 inspection process. We guarantee that all hardware components marked as "Passed" in your device's Oloop TrueReport™ will remain fully functional for one year from the date of purchase.

This is not a traditional warranty. It is an extension of our Founder's Promise—a personal guarantee from Jason that your device has been honestly inspected and will perform reliably.

Important: Your statutory rights under Australian Consumer Law (ACL) are not affected by this coverage. You may be entitled to additional remedies under ACL for major failures or defects.

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1. Coverage Period

• Duration: 365 days from the date of delivery
• Start Date: The date your device is marked as "delivered" by Australia Post or your chosen carrier
• Proof Required: Your order number and the unique Oloop TrueReport™ ID (e.g., TR-25A14-001)

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2. What We Cover

We guarantee the reliability of all hardware functions that passed inspection. If any component marked as "Passed" in your Oloop TrueReport™ fails during the coverage period, we will repair, replace, or refund at no cost to you.

✅ Covered Hardware Failures:

Component	What's Covered
Display	Screen failure, dead pixels (unless caused by physical damage), touch responsiveness issues, True Tone malfunction
Cameras	Front or rear camera failure, autofocus issues, flash malfunction
Audio	Speaker, microphone, or earpiece failure
Buttons & Switches	Volume buttons, power button, mute switch failure
Biometrics	Face ID or Touch ID failure (if functional at time of sale)
Charging	Lightning/USB-C port failure, wireless charging malfunction
Connectivity	Wi-Fi, Bluetooth, cellular, or GPS hardware failure
Battery (Major Failure)	Complete failure to charge or sudden catastrophic health drop (not normal degradation)

Battery Health Note: We document your battery's health percentage (e.g., 88%) in your Oloop TrueReport™ at the time of sale. Normal battery degradation over time is not covered. However, if your battery experiences a sudden, catastrophic failure (e.g., drops from 88% to 40% within days), this is covered.

Dead Pixels Coverage Note: Unlike most retailers (even Apple doesn't officially guarantee this for new phones), Oloop documents zero dead pixels in your Oloop TrueReport™ using full white/black screen testing. Dead pixels are typically manufacturing defects that appear immediately. Since our phones have already been in use for 1-2 years, any manufacturing defects would have already surfaced—making this coverage actually lower risk than buying new. Dead pixels caused by physical damage (drops, cracks, pressure) are not covered.

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3. What is NOT Covered

Transparency is core to the Oloop brand. The following are explicitly excluded from coverage:

❌ Not Covered:

Category	Details
Pre-Existing Cosmetic Conditions	Scratches, scuffs, dents, or discoloration documented in your Oloop TrueReport™
Accidental Damage	Drops, cracks, liquid damage, physical impacts occurring after delivery
Normal Battery Degradation	Gradual decline in battery health over time (e.g., 88% → 85% over 6 months)
Software Issues	iOS bugs, forgotten passcodes, iCloud Activation Lock, app crashes
Unauthorized Repairs	Any repairs, modifications, or tampering by third parties (voids coverage immediately)
Lost or Stolen Devices	Coverage only applies to hardware failures, not theft or loss

⚠️ Coverage Void: If you or any third party opens the device, attempts repairs, or modifies any hardware, your Oloop 1-Year Coverage is immediately voided. If you experience an issue, contact us first.

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4. How to Make a Claim

If you believe your device has a hardware failure covered by this policy, please contact Jason directly:

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5. Our Resolution Process

Once we receive your claim, here's what happens:

Turnaround Time: We aim to resolve all claims within 7-10 business days from the date we receive your device.

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6. Australian Consumer Law (ACL) Rights

This coverage is in addition to your statutory rights under the Australian Consumer Law (ACL). Under ACL, you are entitled to:

• A replacement or refund for a major failure with goods
• Compensation for any other reasonably foreseeable loss or damage
• Goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure

For more information about your consumer rights, visit the ACCC website.

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7. Contact Us

If you have any questions about this coverage policy or need assistance with a claim, please contact Jason directly:

Last Updated: November 20, 2025