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It’s not a corporate claim — it’s a founder’s commitment to transparency.VERIFIED REVIEWS
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Our Coverage
Oloop 1-Year Coverage
Our Promise: From Inspection to Assurance
At Oloop, you're not just buying a refurbished phone—you're purchasing certainty backed by data. Every device comes with an Oloop TrueReport™ documenting its exact condition at the time of sale, and our 1-Year Coverage guarantees that the hardware functions documented in that report will continue to work as expected.
What is Oloop 1-Year Coverage?
Oloop 1-Year Coverage is our commitment to the accuracy of our TrueCheck™ 56-point inspection process. We guarantee that all hardware components marked as "Passed" in your device's Oloop TrueReport™ will remain fully functional for one year from the date of purchase.
This is not a traditional warranty. It is an extension of our founder-backed commitment—a personal guarantee from Jason that your device has been honestly inspected and will perform reliably.
Important: Your statutory rights under Australian Consumer Law (ACL) are not affected by this coverage. You are entitled to additional remedies under ACL for major failures or defects.
1. Coverage Period
- Duration: 365 days from the date of delivery
- Start Date: The date your device is marked as "delivered" by Australia Post
- Proof Required: Your order number and the unique Oloop TrueReport™ ID (e.g., TR-25A14-001)
2. What We Cover
We guarantee the reliability of all hardware functions that passed inspection. If any component marked as "Passed" in your Oloop TrueReport™ fails during the coverage period, we will repair, replace, or refund at no cost to you.
Covered Hardware Failures
| Component | What's Covered |
|---|---|
| Display | Screen failure, dead pixels (unless caused by physical damage), touch responsiveness issues, True Tone malfunction |
| Cameras | Front or rear camera failure, autofocus issues, flash malfunction |
| Audio | Speaker, microphone, or earpiece failure |
| Buttons & Switches | Volume buttons, power button, mute switch failure |
| Biometrics | Face ID or Touch ID failure (if functional at time of sale) |
| Charging | Lightning/USB-C port failure, wireless charging malfunction |
| Connectivity | Wi-Fi, Bluetooth, cellular, or GPS hardware failure |
| Battery (Major Failure) | Complete failure to charge or sudden catastrophic health drop (not normal degradation) |
Battery Health Note
We document your battery's health percentage (e.g., 88%) in your Oloop TrueReport™ at the time of sale. Normal battery degradation over time is not covered. However, if your battery experiences a sudden, catastrophic failure (e.g., drops from 88% to 40% within days), this is covered.
Dead Pixels Coverage Note
Unlike most retailers (even Apple doesn't officially guarantee this for new phones), Oloop documents zero dead pixels in your Oloop TrueReport™ using full white/black screen testing. Dead pixels are typically manufacturing defects that appear immediately. Since our phones have already been in use for 1-2 years, any manufacturing defects would have already surfaced—making this coverage actually lower risk than buying new. Dead pixels caused by physical damage (drops, cracks, pressure) are not covered.
3. What is NOT Covered
Transparency is core to the Oloop brand. The following are explicitly excluded from coverage:
Not Covered
| Category | Details |
|---|---|
| Pre-Existing Cosmetic Conditions | Scratches, scuffs, dents, or discoloration documented in your Oloop TrueReport™ |
| Accidental Damage | Drops, cracks, liquid damage, physical impacts occurring after delivery |
| Normal Battery Degradation | Gradual decline in battery health over time (e.g., 88% → 85% over 6 months) |
| Software Issues | iOS bugs, forgotten passcodes, iCloud Activation Lock, app crashes |
| Unauthorized Repairs | Any repairs, modifications, or tampering by third parties (voids coverage immediately) |
| Lost or Stolen Devices | Coverage only applies to hardware failures, not theft or loss |
Coverage Void Warning
If you or any third party opens the device, attempts repairs, or modifies any hardware, your Oloop 1-Year Coverage is immediately voided. If you experience an issue, contact us first.
4. How to Make a Claim
If you believe your device has a hardware failure covered by this policy, please contact Jason directly:
Coverage Claim Process
Step 1: Email Jason
- Email: jason@oloop.com.au
- Subject Line: Coverage Claim - [Your Order Number]
Step 2: Include the Following Information:
- Your Order Number (e.g., #OL-2025-001)
- Your device's Oloop TrueReport™ ID (e.g., TR-25A14-001)
- A detailed description of the fault:
- What is not working?
- When did the issue start?
- Have you dropped or exposed the device to liquid?
- Photos or a short video demonstrating the issue (highly recommended)
Step 3: Response Time
Jason will review your claim within 48 hours (business days) and respond with next steps.
5. Our Resolution Process
Once we receive your claim, here's what happens:
1 Assessment
We will review your claim against your device's original Oloop TrueReport™ to confirm eligibility.
2 Return Authorization
If your claim is approved, we will provide a complimentary Australia Post return label. You simply need to pack your device securely and drop it off at any Australia Post location.
3 Inspection
Once we receive your device, Jason will personally inspect it to confirm the fault and ensure it is covered by this policy.
4 Resolution
At Oloop's discretion, we will resolve the issue through one of the following methods:
- (a) Repair: We will repair the faulty component at no cost and return your device within 5-7 business days.
- (b) Replacement: If repair is not feasible, we will replace your device with one of equal or greater specification. The replacement will come with its own new Oloop TrueReport™ and a fresh 1-Year Coverage period.
- (c) Refund: If neither repair nor replacement is possible, we will issue a full refund of your original purchase price.
Turnaround Time: We aim to resolve all claims within 7-10 business days from the date we receive your device.
6. Australian Consumer Law (ACL) Rights
This coverage is in addition to your statutory rights under the Australian Consumer Law (ACL). Under ACL, you are entitled to:
- A replacement or refund for a major failure with goods
- Compensation for any other reasonably foreseeable loss or damage
- Goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure
For more information about your consumer rights, visit the ACCC website.
7. Contact Us
If you have any questions about this coverage policy or need assistance with a claim, please contact Jason directly:
Email: jason@oloop.com.au
Location: Unit 1, 1 Beamish Ave, Northam WA 6401, Australia
Last Updated: December 24, 2025