Privacy Policy

Last Updated: November 10, 2025

Effective Date: November 10, 2025

At Oloop (ABN 38 788 601 319), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

💚 Our Commitment: We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and are committed to transparency about how we handle your personal information.

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1. Definitions

In this Privacy Policy:

• "Personal Information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
• "Services" means our website (oloop.com.au), online store, and all related products, content, features, and tools we provide.
• "We," "us," "our" refers to Oloop (ABN 38 788 601 319).
• "You," "your" refers to you, the user of our Services.

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2. What Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with our Services:

Information Type	Examples
Contact Details	Name, email address, phone number, shipping address, billing address
Financial Information	Payment card details, transaction details (processed securely by our payment processor)
Account Information	Username, password, order history, preferences
Transaction Information	Products viewed, items in cart, purchase history, Oloop TrueReport™ ID associated with your device
Device & Usage Information	IP address, browser type, device information, pages viewed, time spent on pages
Communications	Messages you send us via email, contact forms, or customer support inquiries

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3. How We Collect Your Personal Information

We collect personal information from the following sources:

Directly from You

• When you create an account or make a purchase
• When you subscribe to our newsletter or marketing communications
• When you contact us with questions, feedback, or support requests
• When you browse our website or use our Services

Automatically Through Technology

• Cookies: We use cookies and similar tracking technologies to improve your experience, remember your preferences, and analyze how you use our Services
• Analytics Tools: We use tools like Google Analytics to understand website traffic and user behavior
• Device Information: Your device automatically sends us information like IP address, browser type, and operating system

From Third Parties

• Shopify: Our e-commerce platform collects information when you use our store
• Payment Processors: Payment information is collected and processed by secure third-party payment providers
• Social Media: If you interact with us on social media platforms

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4. How We Use Your Personal Information

We use your personal information for the following purposes, in accordance with the Australian Privacy Principles:

Purpose	How We Use Your Information
Provide Services	Process orders, arrange shipping, manage your account, provide customer support, generate and maintain Oloop TrueReport™ records
Improve Services	Analyze usage patterns, personalize your experience, develop new features, improve website performance
Marketing	Send promotional emails, show relevant advertisements, recommend products (only if you've consented)
Security & Fraud Prevention	Protect against fraudulent transactions, verify identity, secure our systems
Legal Compliance	Comply with Australian laws, respond to legal requests, enforce our Terms of Service

⚠️ Marketing Communications: We will only send you marketing communications if you have consented to receive them. You can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

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5. How We Disclose Your Personal Information

We may disclose your personal information to third parties in the following circumstances:

Service Providers

We share personal information with trusted service providers who help us operate our business:

• Shopify: Our e-commerce platform (see Section 6 for more details)
• Payment Processors: Secure payment processing (e.g., Stripe, PayPal)
• Shipping Carriers: Australia Post and other carriers to fulfill orders
• Email Services: To send order confirmations and marketing emails (if you've opted in)
• Analytics Providers: Google Analytics and similar tools to understand website usage
• Cloud Storage: Secure hosting and data storage providers

All service providers are contractually required to protect your personal information and use it only for the purposes we specify.

Business Partners

• Advertising Partners: To show you relevant advertisements (only with your consent)
• Social Media Platforms: If you interact with us on social media

Legal Requirements

• When required by Australian law or court order
• To respond to subpoenas or government requests
• To protect our rights, property, or safety, or that of our users
• In connection with a business sale, merger, or acquisition

With Your Consent

We may disclose your information to other third parties when you explicitly consent or direct us to do so.

💚 Your Control: We do not sell your personal information to third parties for their marketing purposes. Any data sharing is done solely to provide you with our Services or as required by law.

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6. Relationship with Shopify

Our Services are hosted and powered by Shopify, a Canadian e-commerce platform. When you use our Services, Shopify collects and processes certain personal information on our behalf and for its own purposes.

What Shopify Collects

Shopify may collect:

• Information about your device and browser
• Your IP address and location data
• Pages you visit on our store
• Products you view and purchase

How Shopify Uses Your Information

Shopify uses this information to:

• Provide and improve the Shopify platform
• Offer personalized shopping experiences across Shopify stores
• Provide analytics and advertising services

Your Rights with Shopify

You have rights regarding how Shopify processes your personal information. To learn more or exercise your rights:

• Shopify Privacy Policy: https://www.shopify.com/legal/privacy
• Shopify Privacy Portal: https://privacy.shopify.com/

⚠️ International Data Transfer: Shopify is based in Canada. When you use our Services, your information may be transferred to and processed in Canada and other countries where Shopify operates. Shopify complies with applicable data protection laws for international transfers.

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7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our Services.

Types of Cookies We Use

Cookie Type	Purpose
Essential Cookies	Required for the website to function (e.g., shopping cart, login sessions). Cannot be disabled.
Analytics Cookies	Help us understand how visitors use our website (e.g., Google Analytics)
Marketing Cookies	Used to show you relevant advertisements based on your interests

Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of our Services.

Learn how to manage cookies:

• Chrome
• Firefox
• Safari

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8. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Our Security Measures

• Encryption: All payment information is encrypted using SSL/TLS technology
• Secure Storage: Personal information is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal information
• Regular Audits: We regularly review our security practices

⚠️ Important: No security measures are 100% foolproof. While we take reasonable precautions, we cannot guarantee absolute security. Please use strong passwords and do not share your account credentials with anyone.

Data Retention

We retain your personal information for as long as necessary to:

• Provide you with Services
• Maintain your account (if you have one)
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce our agreements
• Maintain Oloop TrueReport™ archives for warranty and transparency purposes

When your information is no longer needed, we securely delete or anonymize it.

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9. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles (APPs), you have the following rights regarding your personal information:

Your Right	What This Means
Right to Access	You can request access to the personal information we hold about you
Right to Correction	You can request that we correct inaccurate or incomplete personal information
Right to Erasure (in some cases)	You may request deletion of your personal information, subject to legal retention requirements
Right to Opt-Out of Marketing	You can unsubscribe from marketing emails at any time
Right to Complain	You can lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)

How to Exercise Your Rights

We will respond to your request within 30 days as required by Australian privacy law. In some cases, we may need to verify your identity before processing your request.

Opting Out of Marketing

To unsubscribe from marketing emails:

• Click the "Unsubscribe" link at the bottom of any marketing email
• Email us at jason@oloop.com.au

Note: Even if you opt out of marketing, we may still send you transactional emails (order confirmations, shipping updates, etc.).

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10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at jason@oloop.com.au, and we will delete the information.

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11. Third-Party Websites and Links

Our Services may contain links to third-party websites (e.g., social media platforms, payment processors, Australia Post tracking). We are not responsible for the privacy practices of these third-party sites.

We recommend you review the privacy policies of any third-party websites you visit. Our inclusion of links does not imply endorsement of those sites.

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12. International Data Transfers

Your personal information may be transferred to and processed in countries outside Australia, including:

• Canada: Where Shopify is based
• United States: Where some of our service providers operate

When we transfer your personal information internationally, we ensure that:

• The recipient country has adequate data protection laws, OR
• We have contractual agreements in place to protect your information

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

• We will update the "Last Updated" date at the top of this page
• If changes are significant, we may notify you by email or through a notice on our website
• Your continued use of our Services after changes take effect means you accept the updated Privacy Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

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14. Complaints and Contact Information

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

Complaints Process

If you have a complaint about how we've handled your personal information:

1. Contact us first: Email jason@oloop.com.au with details of your complaint
2. We will investigate: We'll review your complaint and respond within 30 days
3. If you're not satisfied: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

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Last Updated: November 10, 2025
Effective Date: November 10, 2025

This Privacy Policy is governed by Australian law and complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).