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Mon–Fri 09:00–17:00 AWST
We reply within one business day — every message handled directly by the founder.FOUNDER’S PROMISE
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It’s not a corporate claim — it’s a founder’s commitment to transparency.VERIFIED REVIEWS
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Contact Jason | Oloop Perth - Questions About Refurbished iPhones
Get in Touch with Jason
Questions about a device? Need more photos or videos before buying? Or just want to say hi? I respond to every message personally—no ticket systems, no automated replies.
📧
Best for detailed questions
jason@oloop.com.auResponse time: Within 48 hours (usually faster)
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Phone / SMS
For quick questions or urgent issues
+61 420 343 397Available: Mon-Fri, 9:00 AM - 5:00 PM AWST
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Location
Based in Perth, Western Australia
Unit 1, 1 Beamish Ave
Northam WA 6401
Australia
Online-only (no in-person pickups)
What to Expect When You Contact Me
📸 Need More Photos or Videos?
Not sure about a device's condition from the TrueReport™? I'm happy to take additional photos, close-ups of specific areas, or even a quick video showing the device in action. Just ask.
🔍 Questions About a Specific Device?
Include the TrueReport™ ID (e.g., TR-25A14-001) or the product link in your message so I can look it up quickly and give you detailed answers.
🛡️ Warranty or Returns?
For warranty claims or return requests, email with your order number, TrueReport™ ID, and a description (with photos if possible). I'll respond within 48 hours.
💬 Just Want to Chat?
Feel free to reach out even if you're just browsing or have general questions. I'm always happy to help people find the right phone or explain how our inspection process works.
Why You're Talking Directly to the Founder
At Oloop, there's no customer service team, no ticket system, and no call center. When you reach out, you're talking directly to Jason—the person who inspected your phone, wrote your TrueReport™, and personally stands behind every device sold.
This isn't scalable. It's not efficient. But it's honest, and it means you get real answers from someone who actually cares about getting it right.
⏰ Response Times
- Email: Within 48 hours (Monday-Friday)
- Phone/SMS: Best during business hours (9 AM - 5 PM AWST)
- Urgent issues: Call rather than email for fastest response
- Weekends: I check messages but may respond Monday morning
Ready to Get Started?
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