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Mon–Fri 09:00–17:00 AWST
We reply within one business day — every message handled directly by the founder.FOUNDER’S PROMISE
Every Oloop iPhones is verified through Oloop TrueCheck™, documented in your Oloop TrueReport™, and personally reviewed by the founder in Western Australia.
It’s not a corporate claim — it’s a founder’s commitment to transparency.VERIFIED REVIEWS
Real feedback from verified WA buyers, powered by Judge.me. Each review is linked to the device’s unique Oloop TrueReport™.
See how Western Australia rates our first verified sales.
Our Policies
Our Policies
Transparency isn't just about inspecting phones—it's about being clear on the rules that govern how we do business. Every policy here is designed to protect your rights under Australian law while explaining exactly how Oloop operates.
All policies comply with Australian Consumer Law (ACL) and the Australian Privacy Principles (APP).
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Terms of Service
The legal agreement governing your use of Oloop services. Covers product representation based on TrueReport™, intellectual property, your ACL rights, and dispute resolution under Western Australian law.
Read Terms →🔒
Privacy Policy
How we collect, use, and protect your personal information. Complies with Australian Privacy Principles (APP) and explains Shopify's role in data processing. Includes your rights to access, correct, or delete your data.
Read Policy →📦
Shipping & Returns
Our secure shipping process with full tracking and insurance, plus your return rights under ACL. Explains why we don't accept change-of-mind returns, what qualifies as a major failure, and the 30-day inspection window.
Read Policy →Your Rights Are Protected
All Oloop policies are designed to comply with Australian law, including the Australian Consumer Law (ACL) and the Australian Privacy Principles (APP) under the Privacy Act 1988 (Cth).
Your consumer rights cannot be excluded or modified by any agreement. If you have concerns about how we've handled your rights, you can contact the Office of the Australian Information Commissioner (OAIC) or the Australian Competition and Consumer Commission (ACCC).