The Founder's Promise: Accountability in Every Device

Oloop isn't backed by a faceless corporation—it's backed by me, Jason. This promise is my personal commitment to stand behind every iPhone that leaves my workshop.

✍️ Why I Built Oloop This Way

After years of working in iPhone repair and sales, I kept seeing the same pattern: customers buying "certified" or "refurbished" phones with no real way to know what they were getting. No inspection details. No proof of testing. Just a grade letter and a hope that everything worked.

When things went wrong—and they did—there was no accountability. Just a return policy and a "sorry, that's how refurbs are."

That never sat right with me. If I'm selling someone an iPhone, I want them to know exactly what they're buying. Not marketing promises—actual test results. Not vague guarantees—specific accountability. That's why I built Oloop around three things: detailed inspections, transparent reporting, and my name on every sale.

"If I wouldn't confidently use it myself, it doesn't get the Oloop stamp."

What My Promise Actually Means

  • 1️⃣
    Founder-Led Inspection (Every Device, Every Time)

    I personally conduct every step of the TrueCheck™ 30+4 Protocol for each device. Unlike larger operations where phones pass through assembly lines and multiple handlers, every Oloop iPhone receives my direct attention from start to finish. I perform the battery diagnostics, screen testing, component verification, and stress testing myself. No device gets certified without my hands-on validation.

    Why this matters: This approach doesn't scale like corporate refurbishers, and that's intentional. I can't process hundreds of phones per week—but the ones I do certify receive the attention they deserve. I catch details that automated checklists miss, because I inspect each phone as if I'm buying it for myself. If something's not right, I don't pass it—I fix it or I don't sell it.

  • 2️⃣
    One iPhone = One Permanent Report (No Hiding)

    Every iPhone gets a TrueReport™ that remains permanently archived and publicly accessible, linked to that specific device. Battery health? It's there. Screen test results? Documented. Internal component verification? All visible. If the report says 87% battery health, and it arrives different, that's on me—and the archived report proves what I claimed.

    Why this matters: Transparency isn't optional in my view—it's the foundation of trust. Permanent archiving means I can't change the story later, edit results, or hide inconvenient details. What you see in that report is what I documented during inspection. This level of documentation is uncommon in the refurbished phone market, but I believe it should be standard.

  • 3️⃣
    1-Year Coverage (Direct Accountability)

    Every Oloop iPhone includes 1-Year Coverage, backed directly by me and my business. If your Face ID fails, if a component marked "Passed" in your TrueReport™ stops working, or if there's an issue I missed during inspection, you contact me directly. No outsourced support. No ticket escalation systems. Just email jason@oloop.com.au, and you're talking to the person who inspected your device.

    Why this matters: Standing behind your work a year later is what separates businesses that care from businesses that just want to close sales. If I wouldn't back it long-term, I shouldn't be selling it in the first place. This coverage is in addition to your rights under Australian Consumer Law.

My Final Word

I'm not going to promise you perfection—because refurbished iPhones aren't perfect, and neither is any inspection process. What I can promise is that every device I certify has been checked to the standard I'd accept for myself. I'll document what I found honestly. And if something goes wrong, I'll take responsibility and fix it.

That's what the Founder's Promise means: a real person taking accountability. Not a brand slogan, not a corporate policy—just me, standing behind the work I said I'd do.

This completes Oloop's three-pillar approach: TrueCheck™ (the inspection process), TrueReport™ (the documented proof), and Founder's Promise (the personal accountability). Together, they ensure every refurbished iPhone in Perth meets the highest transparency standards.

A note on growth: As Oloop grows, I may bring on trained assistants to help with specific tasks—but the quality standard and final validation will always require my personal sign-off. Every iPhone certified under Oloop carries my direct oversight and warranty backing, regardless of future team size. For now, it's just me—and I'm keeping it that way until I find someone who cares about quality as much as I do.

Experience Founder-Backed Quality

Browse refurbished iPhones with Jason's personal inspection and permanent TrueReport™ documentation

Shop Certified iPhones

See real inspection reports at our TrueReport™ Archive

  • Email us

    Mon–Fri 09:00–17:00 AWST
    We reply within one business day — every message handled directly by the founder.

  • FOUNDER’S PROMISE

    Every Oloop iPhones is verified through Oloop TrueCheck™, documented in your Oloop TrueReport™, and personally reviewed by the founder in Western Australia.
    It’s not a corporate claim — it’s a founder’s commitment to transparency.

  • VERIFIED REVIEWS

    Real feedback from verified WA buyers, powered by Judge.me. Each review is linked to the device’s unique Oloop TrueReport™.
    See how Western Australia rates our first verified sales.

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